Root Cause Analysis Quiz

Quiz covering Troubleshooting

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

1. 1

   Which of the following best describes the primary goal of Root Cause Analysis (RCA) in an incident response context?

2. 2

   During a post-incident review, a team uses the '5 Whys' technique. What is the main purpose of this method?

3. 3

   You are investigating a server crash. You discover the server ran out of memory because a backup script triggered at the same time as a peak traffic period. Which of these is the most effective long-term preventative action?

4. 4

   When building an Ishikawa (Fishbone) diagram, what is typically represented by the 'head' of the fish?

5. 5

   An incident occurs where a production database is corrupted due to an unvalidated user input. While patching the specific input is the immediate fix, what constitutes a systemic root cause improvement?