Admin Center Support Quiz

5 questions Pass: 70% +25 pts

Quiz covering Support and Licensing

Admin Center Support Quiz

5 questions | Pass: 70% | Earn 25 points

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

  1. 1

    Where should a system administrator navigate to open a new support request for a technical issue within the Admin Center?

  2. 2

    When submitting a support ticket, why is it considered best practice to include the Correlation ID and a timestamp?

  3. 3

    A company has purchased additional licenses but they are not appearing in the 'Your Products' dashboard. What is the most immediate step an admin should take?

  4. 4

    Which role is typically required to manage service requests and view the service health dashboard within the Admin Center?

  5. 5

    If an organization experiences a 'Sev-A' (Critical) production outage, which action effectively utilizes the Admin Center support features to ensure the fastest resolution?