Support Plan Quiz

Quiz covering Support and Licensing

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

1. 1

   Which support level is typically required for a production environment that requires 24/7 mission-critical assistance?

2. 2

   When managing a software implementation, what is the primary purpose of a Service Level Agreement (SLA)?

3. 3

   A client reports a 'Severity 1' issue where the entire production system is down. What is the standard expectation for the support team's initial response?

4. 4

   Which of the following best describes the difference between a 'Per-User' and a 'Concurrent User' licensing model?

5. 5

   If a project team identifies that their current support plan does not cover 'Root Cause Analysis' for custom code, what is the most appropriate action to take during the implementation phase?