Collecting Current State Business Processes Quiz

Quiz covering Organization Information and Metrics

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

1. 1

   When documenting the 'Current State' of a business process, which of the following is the primary objective?

2. 2

   Which technique is most effective for uncovering 'hidden' steps in a business process that may not be documented in official manuals?

3. 3

   During a process elicitation workshop, stakeholders provide conflicting information about how a specific task is performed. What is the best course of action?

4. 4

   When collecting metrics for a current state process, which of the following is considered a 'Cycle Time' metric?

5. 5

   You are analyzing a high-volume process that involves multiple hand-offs between departments. You notice that the 'process lead time' is significantly higher than the 'total touch time.' What does this indicate?