Booking Status and Sub-Status Values Quiz

Quiz covering Work Order Lifecycle

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

1. 1

   Which booking status represents the most basic state for a technician who has been assigned to a work order but has not yet started travel or work?

2. 2

   A technician arrives at the customer site, but they are waiting for a specific part to be delivered before they can finish the repair. Which sub-status should be applied to the booking?

3. 3

   If a technician updates their booking status to 'Completed', what is the expected impact on the associated Work Order?

4. 4

   Why is it important to use custom sub-statuses rather than just relying on the default system statuses?

5. 5

   A technician is dispatched to a job but encounters a 'No Access' scenario at the customer site. After attempting to call the customer, they leave. Which combination of status and sub-status best reflects this, and why?