Technician Tracking and ETA Quiz

Quiz covering Customer Communications

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

1. 1

   What is the primary purpose of providing a customer with real-time technician tracking?

2. 2

   If a technician is running 45 minutes behind schedule, what is the best practice for updating the customer's ETA?

3. 3

   When configuring automated ETA notifications, what is the most important piece of data to include?

4. 4

   A customer receives a 'Technician is on the way' notification but the technician is still 30 minutes away. How should this be handled?

5. 5

   When integrating real-time tracking, how should a company handle 'GPS dead zones' where the technician's location cannot be updated?