Configuring Incident Types Quiz

5 questions • Pass: 70% • +25 pts

Quiz covering Managing Incidents

Configuring Incident Types Quiz

5 questions | Pass: 70% | Earn 25 points

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

  1. 1

    Which field on an Incident Type record is primarily used to define the default duration of the work required for that specific type of issue?

  2. 2

    When configuring an Incident Type, why would you associate it with a specific 'Work Order Type'?

  3. 3

    You want to ensure that every time an 'HVAC Repair' incident type is selected on a work order, a specific list of parts is automatically suggested. Which related entity should you configure?

  4. 4

    An organization wants to ensure that only technicians with 'Electrical Certification' can be assigned to 'High Voltage Repair' incidents. How should this be configured?

  5. 5

    If an Incident Type has both 'Copy Incident Items to Substatus' enabled and 'Auto-Generate Work Order' enabled, what is the system behavior when a child work order is created from a parent incident?