Conversation Intelligence Quiz

Quiz covering Sales Insights

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

1. 1

   What is the primary purpose of Conversation Intelligence in Dynamics 365 Sales?

2. 2

   Which of the following is a key capability provided by the 'Talk-to-Listen' ratio metric in Conversation Intelligence?

3. 3

   When configuring Conversation Intelligence, which step must be completed to ensure the system can identify specific mentions of a product or competitor?

4. 4

   A sales manager wants to identify why deals are being lost. Which feature in Conversation Intelligence would be most helpful to surface common themes in lost opportunities?

5. 5

   If a call is recorded but no insights are generated in the 'Sales Insights' dashboard, which configuration check is the most critical to perform first?