Teams Calling Quiz

Quiz covering Collaboration Features

Questions in this quiz

A preview of the 5 questions covered. Start the quiz above to answer them, check your score, and read the explanations.

1. 1

   Which tab in the Microsoft Teams interface allows a user to access their dial pad to make outgoing calls to external phone numbers?

2. 2

   If a sales representative is currently in a meeting, what is the best way to ensure that incoming client calls are automatically routed to a colleague?

3. 3

   A sales team wants to ensure that if a prospect calls the main office line, the call rings on multiple team members' devices simultaneously. Which feature should be configured?

4. 4

   What is the primary benefit of using a 'Consultative Transfer' instead of a 'Blind Transfer' when moving a client call to a subject matter expert?

5. 5

   When configuring a resource account for a Cloud Auto Attendant, which of the following is a mandatory prerequisite for the account to function correctly in a PSTN-connected scenario?